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Who We Are

GI-RO is a family owned and operated business that was started in 1955 by Anthony and Angela Giansante. The business began with just one location at 67 Locust St. in downtown Lockport. As you can see, a lot has changed since then!...


Do I need to be there when you pick-up/deliver to my location to use this service?

No. We do not require you to be there. We will provide you with an over-the-door hanger to be placed over the top of your door. You can hang your red drop off bag on the hook for the driver to pick-up. The driver will then hang your finished dry cleaning there when he delivers it back to you.

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Where does GI-RO pick-up/deliver my clothes?

You choose your designated delivery area. We suggest a weather-sheltered area. Some common locations include: front door, back door, patio area, or garage. However, if you do not have a weather-sheltered area, we will be happy to provide you with our convertible weatherproof bags to ensure your clothes will be shielded from the rain or snow.

What are the pick-up/delivery hours?

We provide the following pick up/delivery times Monday through Friday: Residential customers are serviced from 9am – 5pm. Business/Office Customers are serviced from 9am – 4pm

What are GI-RO Dry Cleaners’ pick-up/delivery schedules?

We offer a few different types of Pick Up & Delivery services. We can visit you twice a week, once a week, or on an on-call basis. If you choose to become a twice a week customer, your pick up and delivery days will be based on your address zip code. We will place you on a scheduled route for one of the following: Monday/Thursday service, or Tuesday/Friday service. If we pick up on Monday, we will deliver Thursday, and if we pick up Tuesday, we will deliver Friday. Also, when we deliver your dry cleaning items, we will pick up any new orders that you may have at that time and deliver them to you based upon your scheduled delivery route.

Are there any additional fees for the convenience of your Pick Up & Delivery service?

No, there are no additional fees or minimum orders to use our service. We follow the same price list at all locations. All of our prices can be viewed under “Pricing” on our menu bar.

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What services does Gi-Ro Dry Cleaner provides?

GI-RO Dry Cleaners’ interactive website allows for you to sign up for our Pick Up & Delivery service, which offers you quality dry cleaning, professional shirt laundering, and other laundering services to your home or office. Our website enables you, as a delivery customer, to request a pickup (if you choose to be an on-call customer). Online payments can be processed on our website as well. Gi-Ro Dry Cleaner includes many other great features offered to customers who choose to visit our store locations. Simply click “My Account” on our menu and follow the instructions given. As a customer, our website allows you to view your orders with us and also to check their status. We offer a convenient online payment system available to those customers who have set up charge accounts with us. Our website enables us to keep our customers updated with the latest news involving our business. We also post coupons for you to print in the convenience of your own home.

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After signing up, when can I expect to begin my service?

An email will be sent to you to confirm your application. You will then be contacted by Jennifer, our Route Manager, to start your service.

How do I alert GI-RO Dry Cleaners if I have a special need for one of my items?

Place a Special Care Form completely filled out in your red drop-off bag. This form allows you to alert us of any garments requiring special care. We will gladly address this need when picking up your items.

What type of quality services can I expect from GI-RO Dry Cleaners?

You can expect to receive premium quality care for all your dry cleaning and laundry needs. Here at GI-RO, we use the latest state of the art technology to ensure each customer is fully satisfied.

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Where does GI-RO Dry Cleaners perform the services?

We are a locally owned business, and we perform all the services locally in your community. Our main plant is located at 6111 S. Transit Rd in Lockport. Check out our “About Us” section on the menu bar to read about how we got started!

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How can I pay for my dry cleaning services?

We offer two types of payments for our Pick Up & Delivery service. When you sign up with us, you provide us with your credit/debit card information. You can then choose whether you would like us to send you a bill every month or we will charge your credit card automatically at the beginning of every month. Your billing information will reside on a secure server and will only be used for future transactions with Gi-Ro Dry Cleaner.

Is my credit card information secure with this service?

GI-RO uses a web-based encryption and authentication service for all your transactions to ensure your information is completely secure.

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What is GI-RO Dry Cleaner’s missing garment policy?

GI-RO Dry Cleaners utilizes a computer based garment identification system to avoid any misplaced or lost items. If a garment is missing from your order, please contact Sarah at 716-625-6313 or contact us through the website as soon as possible. If we cannot locate your garment, GI-RO Dry Cleaners will provide you a credit to the original form of payment for the fair value of that garment, as outlined in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.

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What is GI-RO Dry Cleaners’ damaged garment policy?

If, in a rare instance, you find a damaged item in your order, please contact Sarah at 716-625-6313 or contact us through the website as soon as possible. Upon receiving your damaged garment, we will send it to our dry cleaning facility for an analysis and then we will contact you within 5 business days to resolve the dispute. If we determine that we are responsible for the damage to your garment, GI-RO Dry Cleaners will provide you a credit to your original form of payment for the fair value of that garment, as outlined in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.

What is GI-RO Dry Cleaners’ privacy policy and data security?

GI-RO Dry Cleaners respects your privacy. We will only collect, store and use your personal information for defined purposes. For example, we use your information to support and enhance our relationship with you, to provide service, support, and share service and company news and offerings with you. We do not sell your personal information. We don’t share your personal data. We strive to ensure that every customer experience is safe and secure. You may contact GI-RO Dry Cleaners any time with any privacy questions or concerns you may have. You may also ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality. This website is designed to give you options concerning the privacy of your credit card information, name, address, email and any other information you provide us. GI-RO Dry Cleaners is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to request a service but do not want to provide your credit card information online, you may place an order without your credit card information and a representative will contact you. Alternatively, you may contact a customer service representative over the telephone. Simply call 716-625-6313. It has always been a GI-RO Dry Cleaners practice to contact customers in the event of a potential problem with your request for service or any normal business communication regarding your order. While we strive to protect your personal information, GI-RO Dry Cleaners cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

What are GI-RO Dry Cleaners’ return/refund policies?

GI-RO Dry Cleaners strives to provide the very best quality dry cleaning for their customers. In the event you are not fully satisfied with our services, please contact us by phone at 716-625-6313 or by clicking on the following link.

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